At Braden Paths, customer satisfaction is our top priority. Please read our Return and Refund Policy below:
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Returns
We accept returns only if the product is damaged, defective, or incorrect. If your order arrives in an unsatisfactory condition, please contact us within 7 days of delivery. You can reach us via email at [email protected] to initiate a return. -
Eligibility for Return
To be eligible for a return, the item must:- Be unused and in the same condition that you received it.
- Be in the original packaging.
- Be accompanied by the proof of purchase.
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Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, a refund will be processed to your cash on delivery payment. Refunds will be completed within 7-10 business days after approval. -
Exchanges
We do not accept exchanges for products. If you need a different size or color, please return the original item and place a new order. -
Non-Refundable Items
Items purchased during special sales or clearance are final sale and cannot be returned. -
Shipping Costs
Shipping fees for returned items are the responsibility of the customer unless the return is due to a damaged or defective item. We recommend using a trackable shipping service for returns.
If you have any questions or need assistance with a return or refund, please contact us at [email protected].
